Etic, Service Desk - Graduate Program

PwC

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It service management
End-user support
Itsm processes
** PwC is seeking candidates for their Service Desk Graduate Program within their Advisory sector, focusing on IT service management and operational support. The role involves handling IT service requests, incident resolution, and collaboration with internal teams to ensure service quality. **

Job Summary

  • This role provides day-to-day IT operational support across enterprise systems, managing incidents and service requests.
  • You will act as a first point of contact for IT service requests and incidents, focusing on operational support and user assistance.
  • The Operations Management team ensures a reliable, efficient, and user-focused service experience across all supported systems.

Matching Summary

Match Score: 75

** PwC is seeking candidates for their Service Desk Graduate Program within their Advisory sector, focusing on IT service management and operational support. The role involves handling IT service requests, incident resolution, and collaboration with internal teams to ensure service quality. **

Skills & Requirements

Must-have

  • IT service management
  • end-user support
  • ITSM processes
  • ticketing tools
  • problem-solving skills

Nice-to-have

  • Accepting Feedback
  • Active Listening
  • Intellectual Curiosity
  • Empathy
  • Inclusion

Key Requirements

  • IT service desk experience
  • IT operations experience
  • IT support role experience
  • ITSM processes knowledge
  • ServiceNow experience is an advantage

Work Rights

Not specified

Tailored Resume

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