You will be responsible to own and manage the customer experience of small/mid-sized customers (Essential Services Customers) in compliance with all company procedures
Job Summary
You will be responsible to own and manage the customer experience of small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.
Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders.
We Offer When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create, and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view.
Matching Summary
You will be responsible to own and manage the customer experience of small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.
Skills & Requirements
Must-have
Customer experience management
End-to-end shipment processes
Handle inbound customer queries
Logistics, transport, or supply chain experience
Native/Local language Ukrainian speaker
Nice-to-have
Values-led, diverse, and talented team
Agile mindset
Turning complaints into opportunities
Handling difficult customers
Key Requirements
Experience in logistics, transport, or supply chain sectors
Excellent command of English and Ukrainian Languages
Proficient with MS Suite (Word, Excel, PowerPoint, Teams)
Ability to work and perform in a complex configuration