Senior Associate, Support Operations Planning

LINKEDIN

Bengaluru, India
Hybrid
Workforce management (wfm) tools
Short-term forecasting and scheduling
Real-time adherence (rta) management
LinkedIn is seeking a Senior Associate for Support Operations Planning in Bengaluru, India, to drive strategic decisions in workforce management and planning for their Global Support Operations. The role involves data analysis, stakeholder communication, and improving operational efficiencies

Job Summary

  • The Strategy, Planning & Operations (SPO) team is essential for setting the direction of LinkedIn’s Member & Customer Support, resolving complex cross-functional challenges, and ensuring a world-class customer experience.
  • Responsibilities include supporting annual budget planning, forecasting, and workforce management, while generating key insights and recommendations to identify operational efficiencies and enable scale.
  • The role requires partnering with line-of-business leaders, managing vendor relationships, overseeing real-time adherence, and developing short-term forecasting and scheduling processes across all support channels.

Matching Summary

Match Score: 85

LinkedIn is seeking a Senior Associate for Support Operations Planning in Bengaluru, India, to drive strategic decisions in workforce management and planning for their Global Support Operations. The role involves data analysis, stakeholder communication, and improving operational efficiencies.

Skills & Requirements

Must-have

  • Workforce Management (WFM) tools
  • Short-term forecasting and scheduling
  • Real-time adherence (RTA) management
  • Analyze workforce data and performance metrics
  • Process improvement and automation opportunities
  • Develop SOPs and playbooks

Nice-to-have

  • Structured thinking for complex business questions
  • Self-starter and independent thinker
  • Thrive in a challenging, fast-paced environment
  • Strong communication skills
  • AI-driven predictive analytics familiarity

Key Requirements

  • Bachelor's degree in Economics, Business, Operations, Data Science or other quantitative fields
  • 5+ years of work experience in strategic planning, workforce management, consulting, business operations, or a related field
  • Experience with Excel and data analysis / data modeling
  • Experience with WFM Tools

Work Rights

Not specified

Tailored Resume

Cover Letter