Our Customer Support specialists provide the PropertyMe community with outstanding levels of support in their day to day use of PropertyMe products
Job Summary
Our Customer Support specialists provide the PropertyMe community with outstanding levels of support in their day to day use of PropertyMe products.
The role of a Customer Support Specialist involves being the first point of contact for inbound support enquiries, responding to questions drawing on the PropertyMe knowledge base, and triaging requests.
PropertyMe offers a nurturing and empowering team, a hybrid work environment with 2 days from the office, and job security working for one of Australia's leading PropTech companies.
Matching Summary
Our Customer Support specialists provide the PropertyMe community with outstanding levels of support in their day to day use of PropertyMe products.
Skills & Requirements
Must-have
First point of contact support
Respond to inquiries via phone, email & chat
Utilize PropertyMe knowledge base
Comprehensive ticketing software notes
Customer service focused mindset
Nice-to-have
Advocate for the customer
Natural communicator
Team player
Hungry to learn
Active listener
Problem solver
Lover of technology
Key Requirements
Previous experience in Property Management, Real Estate or Trust Accounting
Demonstrated phone and email support experience
Effective troubleshooting and problem resolution skills