Customer Service Representative

Concentrix

Bangalore, India
Customer service orientation
Strong computer navigation skills
Ability to effectively communicate
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service orientation
  • strong computer navigation skills
  • ability to effectively communicate
  • dependable with strong attention to detail
  • skilled in multi-tasking
  • tolerance for repetitive work

Nice-to-have

  • demonstrate empathy
  • ability to work as a team member
  • ability to rotate shifts

Key Requirements

  • 0 to 3 years of relevant experience
  • Graduate / Undergraduate in any discipline

Work Rights

Not specified

Tailored Resume

Cover Letter