Oversees the frontline in the absence of the Front End Manager, coaching, teaching, and developing all frontline team members to ensure excellent member service
Job Summary
Oversees the frontline in the absence of the Front End Manager, coaching, teaching, and developing all frontline team members to ensure excellent member service.
Responsible for monitoring, driving, and coaching for desired membership/member experience goals and results, ensuring positive, timely, and efficient processing of member orders.
Offers a comprehensive benefits package including weekly pay, free BJ's memberships, generous paid time off, health benefits, 401(k) with company match, and an employee stock purchase plan.
Matching Summary
Oversees the frontline in the absence of the Front End Manager, coaching, teaching, and developing all frontline team members to ensure excellent member service.
Skills & Requirements
Must-have
Front End Operations
Member Service Excellence
Membership Programs
Team Coaching and Development
Driving Business Results
Nice-to-have
Strategic Thinking
Positive Environment
Inclusion and Diversity
Collaboration and Respect
Key Requirements
Prior leadership experience preferred
Prior Membership or sales knowledge and experience preferred