2025 Assessments Only Gvptp (evergreen)

Concentrix

Quezon City, Philippines
Day-to-day supervision of associates
Achieve performance metrics
Handle escalated customer calls
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability

Job Summary

  • The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.
  • Essential functions include monitoring work and attendance, coaching direct reports on performance, identifying and addressing performance issues, and ensuring service meets contractual Key Performance Indicators.
  • The role requires managing the employment status of call center associates, including transfers, promotions, and regularization, and exercising independent judgment in implementing management policies.

Matching Summary

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.

Skills & Requirements

Must-have

  • day-to-day supervision of associates
  • achieve performance metrics
  • handle escalated customer calls
  • conduct team meetings
  • manage employment status of associates

Nice-to-have

  • develop and coach team members
  • work well under pressure
  • flexible schedule willingness
  • advocate for team members

Key Requirements

  • Associate's degree with 2-4 years experience
  • Strong communication skills
  • Ability to lead team in multi-tasking
  • Supervises non-exempt employees

Work Rights

Not specified

Tailored Resume

Cover Letter