Dispute Resolution Analyst

Interactive Brokers

Dublin, Ireland
Competitive compensation pyckages; discretionary a...
On-site
Mifid and central bank of ireland regulations knowledge
Futures options cfds equities market knowledge
Consumer protection code compliance expertise
This position is designated as a Controlled Function 8 (CF-8) under the Central Bank of Ireland's Fitness and Probity Regime

Job Summary

  • This position is designated as a Controlled Function 8 (CF-8) under the Central Bank of Ireland's Fitness and Probity Regime.
  • The role involves investigating and adjudicating client complaints related to order routing, funding issues, and tax discrepancies in a fair and compliant manner.
  • Benefits include a hybrid working model with four days in the office, free lunch for office employees, and a competitive compensation package.

Matching Summary

This position is designated as a Controlled Function 8 (CF-8) under the Central Bank of Ireland's Fitness and Probity Regime.

Salary

Competitive compensation packages; Discretionary annual bonus included; Private healthcare pension life insurance income protection benefits

Skills & Requirements

Must-have

  • MIFID and Central Bank of Ireland regulations knowledge
  • Futures options CFDs equities market knowledge
  • Consumer Protection Code compliance expertise
  • Clear written communication for escalation summaries
  • Trend analysis compilation for compliance department

Nice-to-have

  • Strong interpersonal and verbal communication skills
  • Experience assisting other IBKR entities globally
  • Working knowledge of Microsoft Office applications

Key Requirements

  • Bachelor's or advanced degree in Finance Law Economics Business Administration
  • Licentiate or Fellow of Association of Compliance Officers in Ireland
  • Diploma in Compliance from Institute of Bankers or LCI certification
  • At least 2 years relevant complaints handling experience
  • EU passport or qualifying work permit/residency required

Work Rights

Must have EU passport or qualifying work permit/residency

Tailored Resume

Cover Letter