Cross-functional team leadership in technical environments
Strong verbal and written communication skills
This role serves as the single point of accountability for driving collaboration across Engineering, Services, and Sales to protect customer relationships
Job Summary
This role serves as the single point of accountability for driving collaboration across Engineering, Services, and Sales to protect customer relationships.
The position requires leading cross-functional response efforts to ensure permanent issue resolution and maintain a customer-for-life culture.
HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing along with specific programs for personal and professional development.
Matching Summary
This role serves as the single point of accountability for driving collaboration across Engineering, Services, and Sales to protect customer relationships.
Skills & Requirements
Must-have
5-10+ years customer facing service experience
Cross-functional team leadership in technical environments
Strong verbal and written communication skills
Experience with data networking protocols
Ability to influence stakeholders on timelines
Nice-to-have
Service or Technical Escalation Management experience
Cloud Architectures knowledge
DevOps and Microservices fluency
Security-First Mindset
Design Thinking approach
Key Requirements
5-10+ Years of customer facing service experience
Experience in Service/Technical Escalation Management (plus)