Service Delivery Manager - Cloud & Infrastructure Operations

VicRoads

Melbourne, Victoria, Australia
Base: commensurate with experience; bonus/equity: ...
Hybrid
Cloud and data centre service delivery
Service level agreement management
Stakeholder and vendor management
VicRoads empowers its people to learn and grow focusing on impact and innovation while reflecting the diversity of Victoria

Job Summary

  • VicRoads empowers its people to learn and grow focusing on impact and innovation while reflecting the diversity of Victoria.
  • The Service Delivery Manager will lead cloud and infrastructure operations ensuring services meet SLAs and customer expectations while collaborating across teams.
  • VicRoads offers salary packaging, fitness discounts, flexible working arrangements, and family-friendly practices including 16 weeks paid parental leave.

Matching Summary

VicRoads empowers its people to learn and grow focusing on impact and innovation while reflecting the diversity of Victoria.

Salary

Base: Commensurate with Experience; Bonus/Equity: Not specified; Benefits: Salary packaging, fitness discounts, flexible working, parental leave

Skills & Requirements

Must-have

  • cloud and data centre service delivery
  • service level agreement management
  • stakeholder and vendor management
  • infrastructure operations management
  • project delivery and risk management

Nice-to-have

  • collaborative leadership style
  • process optimisation and automation
  • experience with cloud security concepts
  • familiarity with Palo Alto Networks and Zscaler
  • working in complex enterprise environments

Key Requirements

  • 5+ years service delivery experience
  • Bachelor’s degree in Computer Science or related field
  • CCNA or CCNP certification
  • Baseline security clearance eligibility
  • Knowledge of ITIL-based service management
  • Security certifications like CISSP or CISM desirable

Work Rights

Must be eligible to gain baseline security clearance; must be predominantly located in Australia

Tailored Resume

Cover Letter