The role involves leading the strategic vision and multi-market rollout of Prudential's Digital Customer platform to ensure scalability and faster go-lives
Job Summary
The role involves leading the strategic vision and multi-market rollout of Prudential's Digital Customer platform to ensure scalability and faster go-lives.
Candidates must leverage AI and GenAI to enhance customer experiences through smarter automation and personalization while driving measurable business outcomes.
Prudential is committed to creating a culture where diversity is celebrated and inclusion assured, supporting people to Connect, Grow, and Succeed.
Matching Summary
The role involves leading the strategic vision and multi-market rollout of Prudential's Digital Customer platform to ensure scalability and faster go-lives.
Skills & Requirements
Must-have
15+ years life insurance experience
Digital platform transformation leadership
AI/ML application for service outcomes
Multi-market regulatory compliance knowledge
Straight-through processing optimization
Nice-to-have
Agile certification preferred
CRM platform familiarity
Data-driven continuous improvement mindset
Senior stakeholder engagement skills
Key Requirements
15+ years in life insurance or financial services
Deep understanding of Asian market regulations
Proven track record in cross-market platform rollouts
Experience with digital product ownership across countries