Customer Service, Junior Manager

Diageo

Tokyo, Japan
Competitive annual base salary; performance-based ...
**
3 years leadership experience
5 years multinational finance or supply chain
Fluent in japanese and business english
** Diageo is seeking a Junior Manager for their Customer Service team in Tokyo, Japan, responsible for overseeing the Order-to-Cash (OTC) process and driving continuous improvement initiatives. The ideal candidate should have relevant leadership experience, strong communication skills, and proficiency in both Japanese and English. **

Job Summary

  • The Junior Manager will monitor and improve Order-to-Cash performance while driving a culture of continuous improvement across the assigned market.
  • This role involves managing daily sales order processing, handling urgent transaction requests, and ensuring accurate month-end closing activities.
  • Diageo offers a competitive rewards package including a performance-based annual incentive plan, product allowance, and flexible work arrangements.

Matching Summary

Match Score: 75

** Diageo is seeking a Junior Manager for their Customer Service team in Tokyo, Japan, responsible for overseeing the Order-to-Cash (OTC) process and driving continuous improvement initiatives. The ideal candidate should have relevant leadership experience, strong communication skills, and proficiency in both Japanese and English. **

Salary

Competitive annual base salary; Performance-based Annual Incentive Plan (target: 20% of base salary); Additional benefits include product and transportation allowances

Skills & Requirements

Must-have

  • 3 years leadership experience
  • 5 years multinational finance or supply chain
  • Fluent in Japanese and business English
  • SAP or ERP system proficiency
  • OTC process knowledge

Nice-to-have

  • Project and change management experience
  • Training delivery and documentation skills
  • Continuous improvement mindset
  • Strong stakeholder engagement
  • Cross-functional systems understanding

Key Requirements

  • Bachelor's degree required
  • Minimum 3 years leadership experience
  • Fluency in Japanese and English
  • Experience with SAP/ERP systems
  • Background in Finance or Supply Chain

Work Rights

Not specified

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