Manager, Customer Service

workday.brown.edu

Providence, RI, USA
Onsite
Customer service management
Staff scheduling and payroll
Team training and development
The Customer Service Manager is responsible for coaching and guiding associates to provide a world-class shopping experience and ensure professional growth of the team

Job Summary

  • The Customer Service Manager is responsible for coaching and guiding associates to provide a world-class shopping experience and ensure professional growth of the team.
  • This leadership role involves managing staffing levels, scheduling, payroll processing, and overseeing store operations including opening and closing responsibilities.
  • Brown University provides equal opportunity employment and prohibits discrimination based on protected characteristics while maintaining affirmative action programs.

Matching Summary

The Customer Service Manager is responsible for coaching and guiding associates to provide a world-class shopping experience and ensure professional growth of the team.

Skills & Requirements

Must-have

  • Customer service management
  • Staff scheduling and payroll
  • Team training and development
  • Retail operations leadership
  • High-volume retail environment
  • Workday payroll system
  • Weekend and night availability

Nice-to-have

  • Excellent communication skills
  • Multi-tasking in fast-paced environment
  • Teamwork and internal communication
  • Problem resolution skills
  • Basic Microsoft Office knowledge

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 3-5 years customer service experience
  • Supervisor or service lead experience
  • 2-3 years high-volume retail experience
  • Availability to work nights and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter