Customer Success Manager

Hivewatch

El Segundo, CA, United States
**
B2b saas or enterprise software
Manage enterprise accounts
Drive customer retention
** HiveWatch is seeking a Customer Success Manager to drive customer retention and platform adoption in a rapidly growing physical security technology company. The role requires a strategic individual with a proven track record in managing enterprise accounts, ensuring customer satisfaction, and leveraging data insights for success. **

Job Summary

  • Own and grow a portfolio of enterprise customers, driving retention, adoption, and expansion opportunities for HiveWatch's AI-powered physical security platform.
  • Partner closely with Account Executives, Implementation, Product, and Engineering to ensure seamless onboarding, resolve issues, and advocate for customer needs.
  • This role requires a strategic, results-driven individual with startup DNA, comfortable with ambiguity and energized by building in a fast-paced, high-growth environment.

Matching Summary

Match Score: 75

** HiveWatch is seeking a Customer Success Manager to drive customer retention and platform adoption in a rapidly growing physical security technology company. The role requires a strategic individual with a proven track record in managing enterprise accounts, ensuring customer satisfaction, and leveraging data insights for success. **

Skills & Requirements

Must-have

  • B2B SaaS or enterprise software
  • Manage enterprise accounts
  • Drive customer retention
  • Platform adoption and usage
  • Salesforce and CS platforms
  • Data analysis and insights

Nice-to-have

  • Startup DNA
  • Adaptable and energized
  • Build meaningful relationships
  • Voice of the customer

Key Requirements

  • 3+ years of Customer Success/Account Management experience
  • Proven track record managing mid-market to enterprise customers
  • Proficiency with Salesforce and CS platforms
  • Strong technical aptitude
  • Startup DNA

Work Rights

Not specified

Tailored Resume

Cover Letter