Product Support Specialist With Legal Tracker

Thomson Reuters

Hybrid
2 years legal or customer support experience
Bachelor's degree required
Knowledge of legal processes and terminology
This role delivers expert product support, user training, and guidance on best practices to help Legal Tracker customers succeed

Job Summary

  • This role delivers expert product support, user training, and guidance on best practices to help Legal Tracker customers succeed.
  • The position requires strong problem-solving abilities and the flexibility to work effectively during U.S. shift hours in a fast-paced environment.
  • Thomson Reuters offers a hybrid work model, comprehensive benefits including mental health days, and opportunities for career development in an AI-enabled future.

Matching Summary

This role delivers expert product support, user training, and guidance on best practices to help Legal Tracker customers succeed.

Skills & Requirements

Must-have

  • 2 years legal or customer support experience
  • Bachelor's degree required
  • Knowledge of legal processes and terminology
  • Strong problem-solving and analytical skills
  • Flexibility to work U.S. shift hours

Nice-to-have

  • Juris Doctor preferred
  • Experience with computer systems and databases
  • Project management aptitude
  • Collaborative team mindset
  • Diplomatic approach to sensitive issues

Key Requirements

  • At least 2 years of relevant experience
  • Bachelor's degree required
  • Juris Doctor preferred
  • U.S. shift hours availability

Work Rights

Not specified

Tailored Resume

Cover Letter