The role involves assisting the Manager in supervising the Customer Service counter team to deliver high standards of service for customers and distributors
Job Summary
The role involves assisting the Manager in supervising the Customer Service counter team to deliver high standards of service for customers and distributors.
Candidates must ensure the achievement of customer service performance KPIs such as wait time, handling time, and customer satisfaction scores through real-time monitoring.
Prudential offers a culture where diversity is celebrated and inclusion assured, supporting people's career ambitions to Connect, Grow, and Succeed.
Matching Summary
Match Score: 85
The role involves assisting the Manager in supervising the Customer Service counter team to deliver high standards of service for customers and distributors.
Skills & Requirements
Must-have
6 years customer service experience
2 years supervisory role required
IIQE Papers I, III, V license
Fluent English and Chinese Mandarin
MS Excel proficiency
Nice-to-have
Strong interpersonal skills
Proactive service mindset
Ability to work under pressure
Experience with training programs
Analytical problem-solving abilities
Key Requirements
University graduate with recognized degree
Passed IIQE Papers I, III, and V or equivalent license