Backship Support Agent (french-speaking) - On-site Bm01

Concentrix

Barcelona, Spain
Base: 22,000 euros grosspyear; bonus/equity: up to...
Proficient or bilingual in french
Advanced english proficiency
Customer service and conflict resolution
As a Backship Support Agent, you will coordinate customer return requests, generate labels, arrange shipping, inspect returned items, and update inventory records

Job Summary

  • As a Backship Support Agent, you will coordinate customer return requests, generate labels, arrange shipping, inspect returned items, and update inventory records.
  • You will communicate with customers, manage carriers, resolve shipment issues, and audit performance.
  • Concentrix offers a full-time 39 hours/week contract with a salary of 22000 euros gross/year + up to 2400 euros gross/year in bonus, full paid training, and career development programs.

Matching Summary

As a Backship Support Agent, you will coordinate customer return requests, generate labels, arrange shipping, inspect returned items, and update inventory records.

Salary

Base: 22000 euros gross/year; Bonus/Equity: up to 2400 euros gross/year; Benefits: Not specified

Skills & Requirements

Must-have

  • Proficient or bilingual in French
  • Advanced English proficiency
  • Customer service and conflict resolution
  • Troubleshooting complex issues
  • CRM and parcel tracking systems
  • iOS, Android, Windows OS knowledge

Nice-to-have

  • Curious and willing to learn
  • Natural talent to help others
  • Proactively identifies improvement initiatives
  • Supports efficiency and optimization

Key Requirements

  • Experience in a comparable role
  • Advanced customer service abilities
  • Skilled in troubleshooting
  • Proficient with operational systems
  • Technically proficient in OS-level topics

Work Rights

Not specified

Tailored Resume

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