Technician I, Managed Services

copeland.cn

Not specified; not specified; flexible benefits pl...
Hybrid
24/7 shifting operations availability
Refrigeration and hvac alarm diagnosis
Customer service via outbound calls
The role is responsible for delivering basic and advanced support in alarm management for refrigeration and HVAC systems within a 24/7 operations environment

Job Summary

  • The role is responsible for delivering basic and advanced support in alarm management for refrigeration and HVAC systems within a 24/7 operations environment.
  • Core duties include monitoring alarms, performing troubleshooting via customer software, and processing service requests in line with client-specific procedures.
  • The company offers flexible time off plans including paid parental leave, vacation, and holiday leave to support employee well-being.

Matching Summary

The role is responsible for delivering basic and advanced support in alarm management for refrigeration and HVAC systems within a 24/7 operations environment.

Salary

Not specified; Not specified; Flexible benefits plans offered

Skills & Requirements

Must-have

  • 24/7 shifting operations availability
  • Refrigeration and HVAC alarm diagnosis
  • Customer service via outbound calls

Nice-to-have

  • Experience in offshore service operations
  • Background in interactive customer service
  • Process improvement contribution skills

Key Requirements

  • Graduate of any 4-year degree
  • Fresh graduate acceptable
  • Willingness to work weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter