Broker Sales Support Executive

Cigna Healthcare

Glasgow, United Kingdom
Hybrid
End-to-end broker service process
Proactive follow-up on broker requests
Manage central team inbox
Serve as a dedicated Broker Support Executive for our important brokers, delivering exceptional service and fostering long-term relationships

Job Summary

  • Serve as a dedicated Broker Support Executive for our important brokers, delivering exceptional service and fostering long-term relationships.
  • Meet and exceed service targets including call volumes, talk time, and first-contact resolution.
  • Competitive salary Multicultural and hybrid working environment Private Medical Insurance Employee Wellbeing Benefits Educational Development Program

Matching Summary

Serve as a dedicated Broker Support Executive for our important brokers, delivering exceptional service and fostering long-term relationships.

Skills & Requirements

Must-have

  • End-to-end broker service process
  • Proactive follow-up on broker requests
  • Manage central team inbox
  • Meet and exceed service targets
  • Collaborate with internal departments
  • Organise, prioritise and manage workflow

Nice-to-have

  • Foster long-term relationships
  • Thrive in collaborative environments
  • Passionate about meaningful change
  • Put people first
  • Innovation, compassion, and impact

Key Requirements

  • Previous medical administration experience
  • Previous customer service experience
  • Proficient in Microsoft Office applications
  • Proven account management experience
  • Proven client relationship building experience

Work Rights

Not specified

Tailored Resume

Cover Letter