Rotating shifts, including evenings, nights, and weekends.
After hours coordination
Real-time jeopardy management
Technician query response
The After Hours Optimiser position at nbn involves overseeing field operations during non-standard hours, ensuring customer needs and technician safety are prioritized. The role requires experience in planning or scheduling within a large operational environment, ideally in telecommunications, and offers a supportive and inclusive workplace culture
Job Summary
You will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours.
You will oversee the coordination of technicians and work orders during evenings, nights and weekends, ensuring high priority appointments, regulatory commitments and critical customer needs are met with care and reliability.
You will support the wellbeing and safety of field technicians by conducting HSE checkpoints, managing handovers and guiding teams through potential risks such as severe weather or unplanned outages.
Matching Summary
Match Score: 85
The After Hours Optimiser position at nbn involves overseeing field operations during non-standard hours, ensuring customer needs and technician safety are prioritized. The role requires experience in planning or scheduling within a large operational environment, ideally in telecommunications, and offers a supportive and inclusive workplace culture.
Skills & Requirements
Must-have
After hours coordination
Real-time jeopardy management
Technician query response
Stakeholder communication
HSE checkpoints
Risk management
Nice-to-have
Composed and attentive
Collaborative approach
Managing competing priorities
Interpreting data
Warm and clear communication
Creating structure in dynamic situations
Key Requirements
Experience in planning, scheduling or dispatch
Experience in a large operational environment
Experience in telecommunications or similar field
Working knowledge of nbn network
Understanding of service activation and assurance processes