Customer Care Director & Customer Support Site Leader

Workday

**
8+ years people management experience
6+ years saas customer service experience
Global team leadership capability
** Workday is seeking a Customer Care Director & Customer Support Site Leader to lead a global team focused on delivering exceptional customer service. The role requires extensive experience in people management and customer service, particularly within a SaaS environment, and emphasizes the importance of fostering a positive work culture. **

Job Summary

  • This role leads a global team of customer care professionals dedicated to providing the Workday Way of Support to valued customers.
  • The position includes dual responsibility as the Support Site Leader for the Costa Rica office, driving customer satisfaction and advocacy.
  • Candidates must have a proven track record of building high-performing teams and handling complex issues strategically within a SaaS environment.

Matching Summary

Match Score: 75

** Workday is seeking a Customer Care Director & Customer Support Site Leader to lead a global team focused on delivering exceptional customer service. The role requires extensive experience in people management and customer service, particularly within a SaaS environment, and emphasizes the importance of fostering a positive work culture. **

Skills & Requirements

Must-have

  • 8+ years people management experience
  • 6+ years SaaS customer service experience
  • Global team leadership capability
  • Enterprise client support background
  • Customer satisfaction strategy development

Nice-to-have

  • Passion for technology scaling
  • Experience with M&A guidance
  • Strong stakeholder engagement skills
  • Inclusive workplace culture building
  • Strategic problem-solving abilities

Key Requirements

  • 8+ years in People Management
  • 6+ years in Customer Service at SaaS company
  • Experience managing global teams
  • Supporting large enterprise clients

Work Rights

Not specified

Tailored Resume

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