Team Leader, UK

Maximus

United Kingdom
On-site
Previous supervisory role experience
Performance management and reporting
Customer service delivery commitment
Maximus is seeking a Team Leader for their UK operations to oversee the day-to-day functioning of the CX Success Centre. The role involves leading a team of administrators, ensuring performance targets are met, and promoting continuous improvement while fostering a positive team environment

Job Summary

  • The Team Leader oversees day-to-day operations to ensure performance targets and service standards are met while leading the team through coaching and development.
  • This role acts as the first point of escalation for administrators and deputises for the Operations Manager to resolve issues and maintain compliance.
  • Maximus is a global organisation employing around 5,000 people in the UK to deliver health and employment services that have a profound impact on people's lives.

Matching Summary

Match Score: 85

Maximus is seeking a Team Leader for their UK operations to oversee the day-to-day functioning of the CX Success Centre. The role involves leading a team of administrators, ensuring performance targets are met, and promoting continuous improvement while fostering a positive team environment.

Skills & Requirements

Must-have

  • Previous supervisory role experience
  • Performance management and reporting
  • Customer service delivery commitment
  • Line management of administrators
  • Contractual target achievement

Nice-to-have

  • WCA or PIP delivery experience
  • Government contractor background
  • Back-office support process knowledge
  • Team Leader diploma certification
  • Strong coaching skills

Key Requirements

  • Experience in supervisory role
  • Familiarity with contractual targets
  • Demonstrable commitment to customer service
  • Experience in WCA/PIP delivery (Desirable)
  • Team Leader diploma (Desirable)

Work Rights

Not specified

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