Base: up to $22 ph; bonus/equity: bonus pyy opport...
On-site
Professional friendly service
Scheduling appointments
Electronic medical records
Mellina Animal Hospital is seeking a Customer Service Lead to supervise their reception team while providing exceptional client service in a dynamic veterinary practice. The ideal candidate should possess strong leadership skills, a background in customer service, and at least one year of veterinary experience
Job Summary
This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
Key responsibilities include answering calls and emails, scheduling appointments, maintaining patient records, processing billing, recruiting and training new team members, and fostering a culture of accountability.
The position offers competitive compensation up to $22 per hour, bonus pay, medical, dental, vision insurance, 401(k) with matching, paid time off, and employee pet discounts.
Matching Summary
Match Score: 85
Mellina Animal Hospital is seeking a Customer Service Lead to supervise their reception team while providing exceptional client service in a dynamic veterinary practice. The ideal candidate should possess strong leadership skills, a background in customer service, and at least one year of veterinary experience.
Salary
Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling options