Experience with crm systems like salesforce or gainsight
Workday adaptive planning or similar tool experience
The Customer Success Manager plays a critical role in helping Workday’s customers realize the full potential of their investment by driving adoption, sharing best practices, and identifying growth opportunities
Job Summary
The Customer Success Manager plays a critical role in helping Workday’s customers realize the full potential of their investment by driving adoption, sharing best practices, and identifying growth opportunities.
Workday offers a flexible work approach combining in-person and remote time to deepen connections and maintain a strong community while enabling employees to create flexible schedules.
The company culture is rooted in integrity, empathy, and shared enthusiasm, supporting employees with tools to grow, skills to develop, and long-term investment.
Matching Summary
The Customer Success Manager plays a critical role in helping Workday’s customers realize the full potential of their investment by driving adoption, sharing best practices, and identifying growth opportunities.
Skills & Requirements
Must-have
Customer Success or Account Management experience
Experience with CRM systems like Salesforce or Gainsight
Workday Adaptive Planning or similar tool experience
Strong executive communication and facilitation
Collaboration with Sales and Services teams
Driving customer value, adoption, and retention
Nice-to-have
Empathy and integrity driven culture
Ability to build strong executive relationships
Comfortable with business transformation
Flexible hybrid work environment
Trusted advisor and customer advocacy skills
Key Requirements
3+ years Customer Success or Account Management experience
Experience with CRM systems such as Salesforce or Gainsight
Experience with Workday Adaptive Planning or similar
Understanding of FP&A processes
Strong organizational and critical thinking skills