Not specified (assumed to be in-office given the location)
Proven people management experience
Sop design and implementation expertise
Cross-functional stakeholder management
TikTok is seeking a Head of Process & Standards for its Customer Support team in Singapore. The role involves leading the development of scalable Standard Operating Procedures (SOPs) for user and creator support while managing a diverse team in a fast-paced environment
Job Summary
This role involves building and leading a high-performing team to optimize SOP development for best-in-class safety and support services.
The position requires partnering with product teams and front-line agents to rigorously test and iterate policies while ensuring consistency across global channels.
TikTok is committed to employee wellbeing, offering comprehensive programs to support physical and mental health due to the emotionally taxing nature of reviewing harmful content.
Matching Summary
Match Score: 85
TikTok is seeking a Head of Process & Standards for its Customer Support team in Singapore. The role involves leading the development of scalable Standard Operating Procedures (SOPs) for user and creator support while managing a diverse team in a fast-paced environment.