Globallink Platform Support-manager

State Street UK

10 to 12 years financial industry experience
Fx fi platform support expertise
Sql database hands-on expertise
The role serves as the centralized Level 1 client support hub for GlobalLink applications including FX Connect, Currenex, and Trade Nexus

Job Summary

  • The role serves as the centralized Level 1 client support hub for GlobalLink applications including FX Connect, Currenex, and Trade Nexus.
  • Responsibilities include managing user access, resolving trade-related inquiries, and troubleshooting platform issues with urgency.
  • State Street offers competitive benefits packages, flexible work programs, and comprehensive development opportunities for its employees.

Matching Summary

The role serves as the centralized Level 1 client support hub for GlobalLink applications including FX Connect, Currenex, and Trade Nexus.

Skills & Requirements

Must-have

  • 10 to 12 years financial industry experience
  • FX FI platform support expertise
  • SQL database hands-on expertise
  • Power BI and Excel proficiency
  • Rotational shift availability US EMEA APAC

Nice-to-have

  • Strong customer focus and service orientation
  • Critical thinking for complex problem resolution
  • Excellent written and verbal communication skills
  • Ability to work under pressure in high-volume environment
  • Knowledge of Application Programming Interface connections

Key Requirements

  • 10 to 12 years' experience in financial industry
  • Focus on FX / FI platform support or operations
  • Hands-on expertise of SQL database
  • Proficiency in Power BI and Excel
  • Availability for rotational shifts across US, EMEA, and APAC zones

Work Rights

Not specified

Tailored Resume

Cover Letter