Office Lead

Alliance Ground International (AGI)

Base: $28ph - $31ph; bonus/equity: not specified; ...
Excellent english verbal and written communication skills
Intermediate computer skills with microsoft office
Ability to lift and carry items up to 70 pounds
Lead Office Agents are responsible for directing agent activity, resolving customer concerns, and investigating documentation discrepancies within a fast-paced aviation environment

Job Summary

  • Lead Office Agents are responsible for directing agent activity, resolving customer concerns, and investigating documentation discrepancies within a fast-paced aviation environment.
  • The role requires strict adherence to safety protocols, including handling dangerous goods according to FAA and IATA regulations while managing import and export documents.
  • AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision coverage, a company-matched 401(k), and free uniforms for all employees.

Matching Summary

Lead Office Agents are responsible for directing agent activity, resolving customer concerns, and investigating documentation discrepancies within a fast-paced aviation environment.

Salary

Base: $28/hr - $31/hr; Bonus/Equity: Not specified; Benefits: Paid vacation, medical/dental/vision, 401(k) match, free uniforms

Skills & Requirements

Must-have

  • Excellent English verbal and written communication skills
  • Intermediate computer skills with Microsoft Office
  • Ability to lift and carry items up to 70 pounds
  • Knowledge of TSA, FAA, and IATA Dangerous Goods Regulations
  • Willingness to work flexible hours including nights and weekends

Nice-to-have

  • One or more years of cargo agent experience
  • Strong problem-solving and troubleshooting abilities
  • Professional and courteous customer interaction style
  • Detail-oriented approach to documentation discrepancies

Key Requirements

  • High school diploma, GED, or equivalent work experience
  • Valid driver's license with a clean driving record
  • Authorization to work in the United States or Canada as defined by respective immigration acts
  • Completion of ramp and SIDA training for airport security identification

Work Rights

Must have US or Canadian work authorization depending on location

Tailored Resume

Cover Letter