Aquila Group is seeking a 1st Level Support Engineer to provide initial technical support and troubleshooting for end users in their Hamburg, Frankfurt, or Düsseldorf offices. The ideal candidate will have a background in IT support, strong communication skills, and familiarity with workplace applications and IT infrastructure
Job Summary
The 1st Level Support Engineer is responsible for providing initial technical support and troubleshooting for end users, ensuring prompt resolution of IT incidents and service requests.
Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
Contribute to the creation and maintenance of knowledge base articles and user documentation.
Matching Summary
Match Score: 85
Aquila Group is seeking a 1st Level Support Engineer to provide initial technical support and troubleshooting for end users in their Hamburg, Frankfurt, or Düsseldorf offices. The ideal candidate will have a background in IT support, strong communication skills, and familiarity with workplace applications and IT infrastructure.