Bachelor's degree in computer science or engineering
American Electric Power (AEP) is seeking a Technology Manager for Customer Solutions to lead a team in developing AI-powered applications that align with the company's business objectives. The ideal candidate will possess strong leadership skills, a background in application development, and experience in customer service applications
Job Summary
This role leads a team responsible for designing, developing, and operating AI-powered applications to support AEP's business objectives.
The position requires managing technology delivery portfolios, ensuring adherence to architectural standards, ITIL practices, and security requirements like NERC-CIP.
Candidates must have at least 8 years of relevant experience including 3-4 years in a people leadership role with a bachelor's degree in a technical field.
Matching Summary
Match Score: 85
American Electric Power (AEP) is seeking a Technology Manager for Customer Solutions to lead a team in developing AI-powered applications that align with the company's business objectives. The ideal candidate will possess strong leadership skills, a background in application development, and experience in customer service applications.
Salary
Base: $136,539.00 - $177,503.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
8 years relevant work experience
3-4 years people leadership role
Bachelor's degree in computer science or engineering
AI-enabled solutions implementation
ITIL practices adherence
Project budget management
Nice-to-have
Customer service application experience
Lean practices participation
Inclusive high-performing team building
Transformational program planning
Vendor engagement partnership
Key Requirements
Minimum 8 years relevant work experience
3-4 years in people leadership role
Bachelor's degree in CS, engineering, or related field
Experience with AI capabilities and customer service apps