Customer Service Consultant

Telstra

Pasay, Philippines
Onsite
Customer service and support experience
Messaging, sms, email and voice channels
Non-technical product and billing enquiries
As a Customer Service Consultant, you will use your excellent knowledge of Telstra’s products, services, and processes to create a great customer service and support experience via our messaging, SMS, email and Voice channels

Job Summary

  • As a Customer Service Consultant, you will use your excellent knowledge of Telstra’s products, services, and processes to create a great customer service and support experience via our messaging, SMS, email and Voice channels.
  • Pay for performance. We recognise outstanding contributions through our competitive incentive programs.
  • Medical benefits that cover you and your loved ones. This includes Pandemic, mental health and optical coverage.

Matching Summary

As a Customer Service Consultant, you will use your excellent knowledge of Telstra’s products, services, and processes to create a great customer service and support experience via our messaging, SMS, email and Voice channels.

Skills & Requirements

Must-have

  • Customer service and support experience
  • Messaging, SMS, email and Voice channels
  • Non-technical product and billing enquiries
  • Recording orders and provisioning
  • Troubleshoot issues relating to products
  • BPO experience (call center agent, technical support, chat/email support)

Nice-to-have

  • Work effectively across diverse cultures
  • Collaborating with different people
  • Delivering amazing experiences for the customer
  • Inclusive community
  • Zero tolerance for harassment

Key Requirements

  • At least 1 year of BPO experience
  • 2 years of front-facing Customer Service Experience
  • Be able to work permanently onsite in Pasay

Work Rights

Not specified

Tailored Resume

Cover Letter