Uts Assoc Tech Svc Desk

Unisys UK

Rionegro, Colombia
Fully remote
First line user support
Troubleshooting hardware and software
Ticket management to closure
With guidance, performs routine support duties including assisting users and troubleshooting technical issues

Job Summary

  • With guidance, performs routine support duties including assisting users and troubleshooting technical issues.
  • Ensures tickets are managed to closure and keeps users updated on status and progress.
  • Contributes to continuous improvement of the Service Desk knowledge base and supports organizational SLAs.

Matching Summary

With guidance, performs routine support duties including assisting users and troubleshooting technical issues.

Skills & Requirements

Must-have

  • First line user support
  • Troubleshooting hardware and software
  • Ticket management to closure
  • Use of remote access tools
  • End-user service request fulfillment

Nice-to-have

  • Knowledge base contribution
  • Compliance with security policies
  • Support SLA delivery
  • Coordination with resolver teams

Key Requirements

  • High School diploma or GED
  • Less than 1 year experience

Work Rights

Not specified

Tailored Resume

Cover Letter