Merchant Success Manager

DoorDash

Los Angeles, CA, US
Base: $26.08 - $38.40 usd; commission: included in...
On-site
1+ years outbound sales experience
Experience with salesforce crm
Proficiency in excel or google sheets
The role focuses on supporting and growing approximately 75 SMB restaurant partners through consistent outbound engagement and data-driven strategies

Job Summary

  • The role focuses on supporting and growing approximately 75 SMB restaurant partners through consistent outbound engagement and data-driven strategies.
  • Success is measured by hitting weekly KPIs including high-volume dials, talk time, and results tied to revenue, retention, and product adoption.
  • DoorDash offers a comprehensive benefits package including 401(k) matching, 16 weeks of paid parental leave, and flexible paid time off.

Matching Summary

The role focuses on supporting and growing approximately 75 SMB restaurant partners through consistent outbound engagement and data-driven strategies.

Salary

Base: $26.08 - $38.40 USD; Commission: Included in total OTE of $32.60 - $48 USD; Benefits: 401(k), parental leave, wellness, PTO

Skills & Requirements

Must-have

  • 1+ years outbound sales experience
  • Experience with Salesforce CRM
  • Proficiency in Excel or Google Sheets
  • High-volume outbound calling capability
  • Quarterly Business Review delivery

Nice-to-have

  • Strong empathy for small business owners
  • AI fluency and tool adoption
  • Competitive goal-oriented mindset
  • Experience with DashPass or Ads products
  • Ability to travel for offsites

Key Requirements

  • 1+ years client-facing sales experience
  • 1+ years outbound sales with DTT minimums
  • Business operations experience
  • Direct ownership of a book of accounts

Work Rights

Not specified

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