Customer Care Specialist I (manheim)

Cox Automotive Corporate Services LLC

Bordentown, NJ, US
Base: $18.22 - $27.36ph; bonus/equity: not specifi...
Hybrid
Call center experience
Excellent communication skills
Ability to multi-task
The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices

Job Summary

  • The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
  • Maintaining relationships with existing customers includes problem solving by the CCR, by consulting with dealers and educating them about Manheim and ancillary partners.
  • Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Matching Summary

The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.

Salary

Base: $18.22 - $27.36/hour; Bonus/Equity: Not specified; Benefits: Paid time off, health care insurance

Skills & Requirements

Must-have

  • Call center experience
  • Excellent communication skills
  • Ability to multi-task

Nice-to-have

  • Experience in the automotive industry
  • Ability to work under pressure
  • Flexible work schedule

Key Requirements

  • High School Diploma/GED
  • Less than 2 years of experience
  • 2 years of call center experience

Work Rights

Not specified

Tailored Resume

Cover Letter