This role supports Amex GBT leaders and clients, providing critical support as the first point of contact for BCP, information, troubleshooting, and issue resolution
Job Summary
This role supports Amex GBT leaders and clients, providing critical support as the first point of contact for BCP, information, troubleshooting, and issue resolution.
Responsibilities include managing BCP, sharing alerts globally, handling SNAP tasks, managing network real-time operations, and troubleshooting telecom issues.
The company offers flexible benefits, travel perks, extensive learning opportunities, and champions inclusion through global INclusion Groups.
Matching Summary
This role supports Amex GBT leaders and clients, providing critical support as the first point of contact for BCP, information, troubleshooting, and issue resolution.
Skills & Requirements
Must-have
First point of contact for BCP
Share Business Impact Alerts globally
Manage Voice Related SNAP tasks
Network real-time management
Telecom troubleshooting
24/5 shift rotation
Nice-to-have
Connect dots and drive results
Build relationships across global markets
Handle sensitive and confidential projects
Creative thinking and problem solving
Key Requirements
Knowledge on Cisco Contact Centre
Knowledge on Salesforce
Ability to function within a high performing dynamic team
Excellent oral, written and presentation communication skills