The Agile Product Management Advisor position at Express Scripts involves facilitating technology solutions within the Contact Center domain, focusing on enhancing customer experiences. Candidates should possess extensive experience in product management and Agile methodologies, particularly with tools like Jira, while fostering collaboration across various teams
Job Summary
This role facilitates the delivery of technology solutions for Contact Center products including self-service and voice AI initiatives.
The successful candidate must possess in-depth knowledge of the Jira platform to ensure smooth transitions during current projects and growth demands.
You will partner with business stakeholders and engineering teams to define product vision, manage backlogs, and align priorities with Cigna's strategic goals.
Matching Summary
Match Score: 85
The Agile Product Management Advisor position at Express Scripts involves facilitating technology solutions within the Contact Center domain, focusing on enhancing customer experiences. Candidates should possess extensive experience in product management and Agile methodologies, particularly with tools like Jira, while fostering collaboration across various teams.
Skills & Requirements
Must-have
11-13+ years product management experience
Jira platform expertise required
Contact Center domain knowledge
Cross-functional collaboration skills
Agile development lifecycle management
Nice-to-have
SAFe Product Manager certification
UI/UX experience preferred
Tableau data analysis skills
Confluence and SharePoint proficiency
ServiceNow ticketing system experience
Key Requirements
Minimum 11-13 years in product owner or management role
Bachelor's degree preferred
Experience working in onshore/offshore technology models