Customer Service Coordinator (inbound) #4535

GRAIL

Durham, NC, US
**
Inbound communication handling
Virtual contact center experience
Exceptional service in healthcare
** GRAIL is seeking a Customer Service Coordinator to serve as the primary point of contact for customers, providing support via phone, email, and chat in a virtual contact center. The role emphasizes exceptional service within the cancer care domain, allowing for a flexible work arrangement based in Durham, North Carolina. **

Job Summary

  • The Customer Service Coordinator serves as the primary point of contact for customers interacting with GRAIL via phone, email, and chat.
  • This role is based at the Durham, North Carolina office and offers a flexible working arrangement requiring a minimum of 40% on-site presence.
  • The company is dedicated to detecting cancer early using next-generation sequencing and advanced data science technologies.

Matching Summary

Match Score: 75

** GRAIL is seeking a Customer Service Coordinator to serve as the primary point of contact for customers, providing support via phone, email, and chat in a virtual contact center. The role emphasizes exceptional service within the cancer care domain, allowing for a flexible work arrangement based in Durham, North Carolina. **

Skills & Requirements

Must-have

  • Inbound communication handling
  • Virtual contact center experience
  • Exceptional service in healthcare

Nice-to-have

  • Commitment to personal growth
  • Understanding of cancer care mission
  • Flexible work arrangement adaptability

Key Requirements

  • Minimum 16 hours per week on-site requirement

Work Rights

Not specified

Tailored Resume

Cover Letter