Senior Planner Digital Customer Journey

Nissan

Franklin, Tennessee, United States
Not specified; not specified; comprehensive benefi...
Hybrid
7+ years digital product experience
Translate business goals to user stories
Cross-functional stakeholder collaboration
This role plays a pivotal part in shaping the end-to-end digital ownership journey across the MyNISSAN App, Owner Portal, and Nissan One ID

Job Summary

  • This role plays a pivotal part in shaping the end-to-end digital ownership journey across the MyNISSAN App, Owner Portal, and Nissan One ID.
  • The ideal candidate will partner with Customer Experience leadership and product owners to define and optimize digital experiences supporting millions of drivers.
  • Nissan offers comprehensive benefits including medical, mental health support, retirement savings, and unique perks like vehicle lease discounts.

Matching Summary

This role plays a pivotal part in shaping the end-to-end digital ownership journey across the MyNISSAN App, Owner Portal, and Nissan One ID.

Salary

Not specified; Not specified; Comprehensive Benefits Package including medical, mental health, parental leave, retirement savings, and vehicle discounts

Skills & Requirements

Must-have

  • 7+ years digital product experience
  • Translate business goals to user stories
  • Cross-functional stakeholder collaboration
  • Customer journey optimization expertise
  • Requirements documentation creation

Nice-to-have

  • Confluence and JIRA proficiency
  • Miro board facilitation skills
  • SaaS environment understanding
  • Competitive benchmarking experience
  • Voice of customer analysis

Key Requirements

  • Bachelor's degree required
  • Seven or more years professional experience
  • Must be legally authorized to work in US

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter