Associate Officer, Group Retail Operations

UOB United Overseas Bank Limited

Singapore
Process customer payment requests accurately
Manage chargebacks within slas
Review and document banking procedures
The role involves processing various card member payment requests and chargebacks with high accuracy within agreed service levels

Job Summary

  • The role involves processing various card member payment requests and chargebacks with high accuracy within agreed service levels.
  • Candidates will work closely with team managers to refresh SOPs, assess risks, and develop effective risk mitigating measures.
  • UOB offers a global network environment where employees are guided by values of being honorable, enterprising, united, and committed.

Matching Summary

The role involves processing various card member payment requests and chargebacks with high accuracy within agreed service levels.

Skills & Requirements

Must-have

  • Process customer payment requests accurately
  • Manage chargebacks within SLAs
  • Review and document banking procedures
  • Ensure compliance with regulatory guidelines
  • Proficient in Microsoft Excel and Office

Nice-to-have

  • Strong analytical and problem-solving skills
  • Ability to think outside the box
  • Cross-functional collaboration experience
  • Support digitization efforts
  • Self-motivated team player

Key Requirements

  • Diploma or Degree holder
  • 1-2 years relevant banking experience
  • Good command of English language

Work Rights

Not specified

Tailored Resume

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