Contract Bank Associate/ Officer (Card Payment) (12 months) #JTL

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Process card cancellation requests
Manage bill payment transactions
Adhere to strict service level agreements
The role involves processing customer requests for card services including cancellations, replacements, and bill payments

Job Summary

  • The role involves processing customer requests for card services including cancellations, replacements, and bill payments.
  • Candidates must manage and resolve feedback from customers and business units while adhering to agreed service levels.
  • The position offers opportunities to support team digitization efforts and identify efficiency improvements within the function.

Matching Summary

Match Score: 75

The role involves processing customer requests for card services including cancellations, replacements, and bill payments.

Skills & Requirements

Must-have

  • Process card cancellation requests
  • Manage bill payment transactions
  • Adhere to strict service level agreements
  • Resolve customer complaints promptly
  • Support digitization initiatives

Nice-to-have

  • Identify productivity improvement opportunities
  • Experience in shared services environment
  • Strong attention to detail for high volume
  • Ability to assist with ad-hoc admin tasks
  • Willingness to undergo job rotation

Key Requirements

  • Minimum A Levels/IP/Diploma in Business or Banking
  • Prior experience in card operations preferred
  • Strong attention to detail required

Work Rights

Not specified

Tailored Resume

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