Director Customer Leadership / Professional Services
Adobe Media and Data Science Research (MDSR) Laboratory
Significant experience in professional services delivery
Proven track record managing delivery operations
Strong governance and resource planning capabilities
The Director, Customer Delivery is responsible for managing Professional Services delivery for a designated region in EMEA, ensuring business growth through strategic leadership and operational excellence
Job Summary
The Director, Customer Delivery is responsible for managing Professional Services delivery for a designated region in EMEA, ensuring business growth through strategic leadership and operational excellence.
This role serves as the main executive liaison for customers and internal stakeholders, driving revenue, margin performance, and fostering a strong community culture among consultants.
Success in this position requires translating strategy into disciplined delivery execution that achieves revenue targets while maintaining high customer satisfaction and accelerating Adobe's business objectives.
Matching Summary
The Director, Customer Delivery is responsible for managing Professional Services delivery for a designated region in EMEA, ensuring business growth through strategic leadership and operational excellence.
Skills & Requirements
Must-have
Significant experience in Professional Services delivery
Proven track record managing delivery operations
Strong governance and resource planning capabilities
Executive presence for customer engagement
Ability to build high-performing teams
Nice-to-have
Experience in SaaS or enterprise software
Strategic commercial acumen
Inclusive and collaborative culture building
Data-informed decision-making skills
Willingness to travel up to 20%
Key Requirements
Significant experience in Professional Services delivery
Experience preferably in SaaS or enterprise software
Proven ability to lead high-performing teams
Strong operational governance and forecasting skills