Level Iii Representative

North Carolina State Government

Base: $41,206 - $72,113; bonus/equity: not specifi...
High school diploma or ged
Five years of related administrative experience
Effective verbal and written communication skills
The role provides first-level production support to approximately 1,600 child support workers using the ACTS system

Job Summary

  • The role provides first-level production support to approximately 1,600 child support workers using the ACTS system.
  • Employees are responsible for troubleshooting user login issues, resolving common errors, and explaining complex child support policies to callers.
  • The position offers comprehensive benefits including health insurance, retirement plans, paid leave, and professional development opportunities.

Matching Summary

The role provides first-level production support to approximately 1,600 child support workers using the ACTS system.

Salary

Base: $41,206 - $72,113; Bonus/Equity: Not specified; Benefits: Comprehensive health, retirement, NCFlex, and paid leave included

Skills & Requirements

Must-have

  • High school diploma or GED
  • Five years of related administrative experience
  • Effective verbal and written communication skills

Nice-to-have

  • Call center setting experience
  • Data entry experience
  • Knowledge of CSS program procedures

Key Requirements

  • High school diploma or GED required
  • Five years of related administrative experience required
  • Must complete full state application with education and work history

Work Rights

Not specified

Tailored Resume

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