As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries
Job Summary
As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.
This role provides day-to-day IT operational support across enterprise systems.
Operations Management is part of our Managed Service Delivery Tower, responsible for ensuring a reliable, efficient, and user-focused service experience across all supported systems.
Matching Summary
As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.
Skills & Requirements
Must-have
IT service desk experience
End-user support for enterprise applications
ITSM processes
Ticketing tools experience
Problem-solving skills
Nice-to-have
Customer-focused mindset
Attention to detail
Intellectual curiosity
Accepting feedback
Active listening
Key Requirements
IT service desk or IT support role experience
Good understanding of ITSM processes
Experience with ticketing tools such as ServiceNow is an advantage