The Reservations Supervisor is responsible for overseeing the reservation operations to ensure an efficient, organized, and professional booking system that maximizes room occupancy and revenue while delivering personalized service to guests
Job Summary
The Reservations Supervisor is responsible for overseeing the reservation operations to ensure an efficient, organized, and professional booking system that maximizes room occupancy and revenue while delivering personalized service to guests.
The role involves supervising and guiding the reservations team, coordinating with various departments, and monitoring booking pace and occupancy levels to support revenue optimization.
Aman Group offers a range of benefits including complimentary nights, single accommodation with full board, laundry service, annual leave, public holidays, healthcare, competitive remuneration, learning and development programs, and a year-end bonus.
Matching Summary
The Reservations Supervisor is responsible for overseeing the reservation operations to ensure an efficient, organized, and professional booking system that maximizes room occupancy and revenue while delivering personalized service to guests.
Skills & Requirements
Must-have
reservations operations
guest communication
room occupancy
revenue optimization
reservations systems
English and Vietnamese
Nice-to-have
ultra-luxury environment
personalized hospitality
leadership and problem-solving
service-oriented attitude
Chinese or Korean language
Key Requirements
Bachelor’s degree or Diploma
3–5 years of experience in Reservations
Previous supervisory experience preferred
Strong knowledge of hotel PMS
Good understanding of revenue management principles