Job Summary

• The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team.
• This role not only executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) but also leads, coaches, and mentors team members.
• The Head Universal Banker plays a key role in championing risk and control, driving lobby leadership, and ensuring consistent delivery of client and team experiences aligned with the bank’s standards.

Matching Summary

Salary

Base: $49,900.00 - $65,100.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off.

Skills & Requirements

Key Requirements

• 2-4 years relevant experience
• Experience with face-to-face customer service
• Digital engagement and basic sales/referrals
• High School diploma or equivalent

Work Rights