Provide comprehensive support for Global Contact Center, audio/video conferencing, and call recording systems
Job Summary
Provide comprehensive support for Global Contact Center, audio/video conferencing, and call recording systems.
Ensure operational readiness of video conferencing endpoints and IP telephony devices, responding to user trouble tickets within service levels.
Actively participate in testing and coordinating Cloud Contact Center Disaster Recovery plans while working with communications carriers to resolve issues.
Matching Summary
Provide comprehensive support for Global Contact Center, audio/video conferencing, and call recording systems.
Skills & Requirements
Must-have
Global Contact Center Support
Audio/Video Conferencing Support
IP Phones and Softphones Support
Carrier Problem Resolution
24x7 Support Environment
Nice-to-have
Emerging Technologies Implementation
Disaster Recovery Plan Coordination
Vendor Maintenance Coordination
Key Requirements
3+ years Voice & Cloud Contact Center Technologies Support
2+ years Cloud Contact Center as a Service experience
Experience with On Premise Contact Center Technologies