Director, Technology Operations & Service Management, UOB Asset Management Business Technology

UOB ASSET MANAGEMENT LTD

Singapore, Singapore
Not specified
5+ years it operations experience
Incident response leadership
Sre and site reliability engineering
UOB Asset Management is seeking a Director of Technology Operations and Service Management to lead and ensure the reliability of their technology stack. The ideal candidate will have extensive experience in IT operations, service management, and incident response, especially in fast-paced environments

Job Summary

  • This role serves as the guardian of production stability, bridging engineering, support, and business to ensure a reliable tech stack.
  • The successful candidate will lead incident response efforts, conduct root cause analysis, and implement automated healing solutions for system reliability.
  • You will integrate AI into service desk operations while managing on-premises network devices and ensuring compliance with security policies.

Matching Summary

Match Score: 85

UOB Asset Management is seeking a Director of Technology Operations and Service Management to lead and ensure the reliability of their technology stack. The ideal candidate will have extensive experience in IT operations, service management, and incident response, especially in fast-paced environments.

Skills & Requirements

Must-have

  • 5+ years IT operations experience
  • Incident response leadership
  • SRE and site reliability engineering
  • Business continuity planning
  • Disaster recovery execution
  • ITIL framework knowledge
  • Network infrastructure management

Nice-to-have

  • AI integration in service desk
  • Startup or high-growth environment
  • Proactive hands-on operational mindset
  • Cross-functional team collaboration
  • Vendor performance management

Key Requirements

  • Bachelor's degree in Computer Science or IT
  • 5+ years in IT operations or service management
  • Experience leading cross-functional teams
  • Hands-on BCP and DR planning experience

Work Rights

Not specified

Tailored Resume

Cover Letter