Billing Systems Analyst

CSG International Sdn. Bhd.

Remote, Brazil
Remote
Incident management and resolution
Production environment operations
System monitoring and alerting
CSG International Sdn. Bhd. is seeking a Billing Systems Analyst to support their remote operations in Brazil. The ideal candidate will have a background in technical support, particularly within telecommunications, and possess strong analytical skills to monitor and resolve billing system issues

Job Summary

  • Act as the first point of contact for incidents, performing initial validation, categorization, and prioritization, and ensuring proper routing to the appropriate teams with clear and complete technical information.
  • Support service performance tracking by monitoring service level agreements (SLAs) and key performance indicators (KPIs).
  • CSG offers work from home, in-office, or hybrid options, along with comprehensive benefits including healthcare, paid time off, and employee belonging groups.

Matching Summary

Match Score: 85

CSG International Sdn. Bhd. is seeking a Billing Systems Analyst to support their remote operations in Brazil. The ideal candidate will have a background in technical support, particularly within telecommunications, and possess strong analytical skills to monitor and resolve billing system issues.

Skills & Requirements

Must-have

  • Incident management and resolution
  • Production environment operations
  • System monitoring and alerting
  • Ticket governance and stakeholder communication
  • Service level agreement (SLA) tracking

Nice-to-have

  • Proactive mindset and service improvement
  • Telecommunications billing operations experience
  • Strong sense of ownership and attention to detail

Key Requirements

  • Bachelor's degree in Information Systems, Engineering, Business, or related field, or equivalent experience
  • Experience in technical support or operations
  • Experience working with data for troubleshooting and reporting
  • Clear and professional communication in English

Work Rights

Not specified

Tailored Resume

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