Customer Success Manager (technology Pmo)

Amex GBT

Illinois, United States
Base: $88,200.00 - $163,800.00; bonus/equity: disc...
Hybrid
Technical operations leader
Customer advocacy
Commercial awareness
Amex GBT is seeking a Customer Success Manager who will focus on technical operations and partner relationships to drive business outcomes and improve customer satisfaction. The role requires strong analytical skills, technical expertise, and the ability to communicate effectively across teams

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
  • This role owns Key workstream delivery and performance tracking including KPI’s, monthly reporting, proactive issue detection, and dedicated partner support, while partnering closely with Commercial, Product, and Technology teams to accelerate growth, retention, and customer satisfaction.
  • Benefits include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, wellbeing resources, travel perks, and access to over 20,000 courses on their learning platform.

Matching Summary

Match Score: 85

Amex GBT is seeking a Customer Success Manager who will focus on technical operations and partner relationships to drive business outcomes and improve customer satisfaction. The role requires strong analytical skills, technical expertise, and the ability to communicate effectively across teams.

Salary

Base: $88,200.00 - $163,800.00; Bonus/Equity: discretionary annual bonus; Benefits: comprehensive US benefits programs

Skills & Requirements

Must-have

  • technical operations leader
  • customer advocacy
  • commercial awareness
  • delivery focused
  • partner-facing
  • KPIs and reporting

Nice-to-have

  • collaborative culture
  • voice is valued
  • fast-moving environments
  • ownership and accountability
  • multi-lingual capability advantageous

Key Requirements

  • Experience in technical and project delivery
  • Experience in partner success
  • Experience in customer success
  • Experience in solutions engineering
  • Experience in platform operations
  • Ability to analyze KPIs and build dashboards
  • Comfort working in hybrid technical and commercial roles
  • Ability to diagnose system and integration issues
  • Proven experience driving outcome-based improvements
  • Strong stakeholder communication skills
  • Executive presence and escalation management
  • Experience in payments, fintech, SaaS, marketplaces, or travel management platforms is highly desirable
  • Ability to operate in fast-moving, partner-driven environments
  • Ability to work in a fast-paced matrix environment
  • Business English mandatory
  • Experience implementing complex technical platforms
  • High degree of problem solving and decision-making
  • Ability to adapt to changing priorities
  • Previous experiences in software implementation would be an asset

Work Rights

Not specified

Tailored Resume

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