As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
We empower team members with resources, support, and opportunities to thrive in their careers and make a lasting impact in our communities.
Competitive pay, performance bonuses, 401(k) matching, student loan assistance, and comprehensive health benefits support your financial and overall well-being.
Matching Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
Salary
Base: Competitive pay; Bonus/Equity: Performance bonuses; Benefits: 401(k) matching, student loan assistance, health, dental, vision, life insurance, mental health resources, paid time off and holidays
Skills & Requirements
Must-have
Professional and friendly phone etiquette
Operate multiple-line telephone system
Maintain accurate client and pet records
Accept and process various forms of payment
Prioritize and manage scheduled appointments
Nice-to-have
Experience with Veterinary Electronic Medical Records
Knowledge of veterinary medical terminology
Ability to remain calm in emergency situations
Empathy and compassion with clients
Adaptability to multiple situations
Key Requirements
HS Diploma or educational equivalent
Available to work weekends and holiday rotations
One year of customer service representative experience preferred