You will collaborate closely with our clients as a consulting professional, helping to design, build, and implement strategic initiatives that enhance customer service operations and elevate the overall customer experience
Job Summary
You will collaborate closely with our clients as a consulting professional, helping to design, build, and implement strategic initiatives that enhance customer service operations and elevate the overall customer experience.
Incorporate Generative AI to transform customer experience by integrating Generative AI capabilities into contact center and self-service solutions.
Apply application design and development experience, with knowledge of implementing the orchestration platform of Contact Center Solution preferably in Fortune 500 companies.
Matching Summary
You will collaborate closely with our clients as a consulting professional, helping to design, build, and implement strategic initiatives that enhance customer service operations and elevate the overall customer experience.
Skills & Requirements
Must-have
Customer Experience Management
Contact Center Solution Framework
Generative AI capabilities
Conversational AI, NLU, NLP
Voice and Non-Voice solutions
Nice-to-have
Strong curiosity and willingness to learn
Growth mindset and passion for innovation
Auxiliary systems knowledge (WFM, Recording)
Key Requirements
Minimum 2+ year(s) of experience
B-Tech/BE/MCA/MBA/PGDM from a tier 1 or 2 is preferred
1-4 years of experience across in depth functional and technical areas